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Shipping & Returns

When will my order be delivered?
For orders the following applies: ordered on working days before 3:59 pm, shipped the same day. We ship with PostNL and have arranged that packages are also delivered on Saturdays.

During the checkout you can choose different delivery times. You can choose a delivery day up to 2 weeks in advance.

What should I do if the order has not arrived in full?
Please contact us. You can do this via our contact form.

Can I have an order delivered to a PO box address?
It is not possible to have an order delivered to a PO box address.

Can I also track my order?
Yes, it is possible to track your order. After your order has been packed you will receive a Track & Trace code with which you can follow the status of your order.

What happens to my package if I am not at home?
Several situations are possible, you will find them above under "What happens to my order if I am not at home?".

I have ordered several products at the same time, will this be delivered at once?
Yes, all products are delivered at once.

Can I have my purchase delivered to an address other than my home address?
Yes that is possible. During the ordering process, you can create multiple delivery addresses under the "Home delivery" option. The addresses you create are retained, so that you can choose the address to which you want the order delivered every time you visit our webshop. Incidentally, you cannot have an order delivered to a PO box address.

Is it possible to choose a date for the delivery of my item?
No, this is not possible.

Does Yellowwebshop deliver abroad?
If you want to have your order delivered outside the Netherlands, we use the different shipping costs. The costs are determined depending on the carrier. Contact us for a quote.

 

Returns

Register return
In your Yellowwebshop account you will find an overview of all your orders. If you want to return an item, you can register the item in the relevant return order. In the return request, you state the reason for the return and the follow-up action. After receiving your return request, we will contact you for the follow-up.

<< START RETOUR >>

 

Cost of a return shipment
You can return a product that you have ordered up to 14 days. We are forced to charge return costs for a return shipment of a large or heavy package. Please contact customer service for more information.

 

Defects

We do everything we can to deliver a perfect product. If an article nevertheless does not meet your expectations, you can contact us within 8 days of receipt of the order. You can do this by filling in the contact form.

When reporting the problem, please always include the following information:

  1. complaint
  2. invoice number
  3. article description and product number (consists of eight digits)
  4. description of the complaint

The shipping costs for returning an article with a complaint are initially borne by the customer. These costs will be refunded if the complaint is upheld. Mail items with insufficient postage will not be processed.

 

Exchange

If you wish to exchange an item, we request that you first register the item to be returned via a contact form and then order the desired item via the normal ordering procedure in our webshop. When reporting the exchange, please always state the following information:

  1. reason
  2. item description and invoice number
  3. description of new article with new invoice number

We will solve a problem in consultation with you as soon as possible. To ensure that your problem is handled smoothly, we request that you strictly follow our instructions.

The shipping costs for an exchange are at the expense of the customer.

Conditions to exchange product:

  • the items must not have been worn and / or washed
  • article will not be exchanged if you have tried to repair a defect yourself
  • article will not be exchanged if you have not followed the instructions for use and / or instructions for use
  • the items are provided with original labels and are returned in original packaging. Underwear is not exchanged for hygienic reasons

Exchange in our store
By observing the above rules you can exchange the goods at our location. In case of complaints about a product, you must first report this to our staff. We cannot guarantee that we will come up with a solution immediately when you visit us. We therefore advise you to contact customer service first.

Legal reflection period
In accordance with the legal provisions of the Door-to-door Act, you have a period of seven working days within which you can cancel the purchase without giving reasons.

If the goods have already been shipped, the costs of shipping, return and cash on delivery are for your account.
In case you have already paid, we will refund the payment within 14 days.
The period of seven working days starts on the day on which you receive the goods.
Pay attention! This only applies to consumers, not to companies.

 


Any further questions?
Do you still have questions about this topic?
Contact our customer service 24/7.

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